Exchanges/Returns
Wilder Goods will accept returns in the form of an exchange or store credit for any items purchased on wilderwpg.com. Due to the nature of small batch production, we cannot offer refunds of any kind. For any concerns regarding our product, drop us a line prior to your order and we can help make sure that it fits what you are looking for in both style and function.
How to complete a Return or Exchange:
1. You may Exchange any item if you are not satisfied with the size, colour, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay return shipping for all US and Canadian residents.
2. Please contact us about any Returns or Exchanges within 14 days of receiving your item via (info@wildergoods.com). All Returns and Exchanges must be approved beforehand. Once we have approved your return, we will send you further instructions. After your Return is processed, you will be issued a credit for the retail price of the item. The buyer is responsible for all shipping fees.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached.
Please note: Wilder Goods cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Wilder Goods.
Limited Lifetime Warranty
Wilder Goods offers a limited lifetime warranty for every in-line collection style purchased from our retail store or www.wilderwpg.com
We stand by the design, quality and craftsmanship of our goods which is why we cover any defective items stemming from production error or material defect. Some examples include zippers, hardware, stitch.
Our warranty does not cover general wear and tear, damage from extreme use, or damage caused from using an item outside of its intended purpose. Similarly, disregard for the product care instructions nullifies our limited lifetime warranty.
Please note that every item is subject to review and some repairs may require a fee. All repairs require a receipt.